FAQs

ONLINE STORE FAQs

 

What’s the shelf-life of your sauces?

Our sauces typically have a three-month shelf-life from the point of manufacture, and should be kept in the fridge and consumed within four weeks once opened.

Do your sauces need to be refrigerated?

Our sauces do not need to be refrigerated before opening, but should be kept in the fridge once opened to prolong the shelf-life.

My sauce has separated/has gone a darker colour at the top – is it off?

Our sauces are made with natural ingredients and from time to time, separation and discolouration can occur. This is completely normal a quick shake will get your sauce bag to tip top condition!

What’s your hottest sauce? I wanna feel some heat!

Our Viper Hot Sauce is sure to rival the absolute HOTTEST sauces around! EXTREME PAIN is guaranteed.

Are your products suitable for vegetarians and vegans?

All of our sauces are suitable for vegetarians, and our K-Town sauce is suitable for vegans.

Do your sauces contain any gluten?

Unfortunately, none of our sauces are currently gluten free.

What goes great with your sauces?

Yes! Check out our Instagram feed for some BANGIN’ regular recipe suggestions.

Do you sell gift cards?

We sell gift cards for the online store.

Do you have a Rewards/Loyalty Program?

Yeah! It’s called Moustache Club and you can earn points in various ways which can then be redeemed for any of our online store products.

Which payment methods do you offer?

We currently accept payments through debit and credit cards (VISA, Mastercard, AMEX, Maestro, Shop Pay, Apple Pay, Google Pay, and Klarna (Pay in 30 Days).

How does Pay in 30 Days with Klarna work?

Make your purchase today and start enjoying your TOB products right away. Pay up to 30 days after shipping and enjoy payment empowerment and peace of mind. No interest. No fees.

Does Pay in 30 Days impact my credit score? 

Klarna may run a soft credit search that does not affect your credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor The Orange Buffalo run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.

What delivery services do you use?

Check out our Shipping Policy.

Do you ship internationally?

At the moment, we only ship within the UK. Due to BREXIT disruptions, we had to pause delivery to the EU. Hopefully we'll be back soon!

How long will my order take?

If you place your order before 12pm it will be processed and shipped that day, orders after this, will be processed and shipped the next working day.

If you placed your order using express delivery you should receive it the next working day after shipping, and if you chose standard delivery, you should receive it within three days after shipping, however these times are not guaranteed.

Do you offer express options?

You can select the express delivery option at check out for 24-48 hour delivery, however these times are not guaranteed.

How will my order be packaged?

Your order will be securely and lovingly packaged with bubble wrap and cardboard.

 

DINE IN / DELIVERY / TAKEAWAY FAQs

 

Where can I find you?

We are located in Hoxton SquareShoreditch (Ely’s Yard), Soho, and Tooting High Street.

What’s your hottest sauce? I wanna feel some heat!

Our Viper Hot Sauce is sure to rival the absolute HOTTEST sauces around! EXTREME PAIN is guaranteed.

Are your products suitable for vegetarians and vegans?

All of our sauces are suitable for vegetarians, and our K-Town sauce is suitable for vegans. We also offer both vegetarian and vegan options at our Hoxton and Tooting locations.

Do your sauces contain any gluten?

Unfortunately, none of our sauces are currently gluten free.

Is your chicken Halal?

All our chicken is British Halal – Red Tractor Assured.

Do you sell gift cards?

Unfortunately, for the time being we are unable to offer gift vouchers to be used at any of our establishments.

What delivery services do you use?

You can order our food online via Deliveroo, or if you have larger group requirements, we are also available on City Pantry.

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